TERMS AND CONDITIONS – Todo Turismo Buy your tickets online to the Uyuni Salt Flats

TODO TURISMO S.R.L. NIT 1022047027

MAIN OFFICES:

Cochabamba, 1830 Eduardo Caba St., Phone +(591) 4 4240948

Branch 1 La Paz: 710 Kramer passage and Uruguay Av. Phone + (591) 2 2287038 (Bus station area)

Branch 2 Uyuni: 158 Cabrera St. Phone: +(591) 2 6933337 (Bus station area)

In compliance with the regulations of the Plurinational State of Bolivia, we ask the passengers to read this “ADHESION CONTRACT” carefully.

I OPERATOR OBLIGATIONS

Safety and Destination: To transport passengers safely to the agreed destination within the established timeframe, utilizing the vehicle type and category specified in the contract, and delivering luggage and/or parcels in the same condition they were received.
Ticket Transparency: To clearly display the departure location, date, time, and company name on the physical or electronic ticket.
Punctuality: To strictly comply with the departure time stated on the ticket, except for reasons beyond the operator’s control (acts of God and/or force majeure).
Regulated Fares: To accurately apply the maximum reference fares approved by the competent transport regulatory authorities in Bolivia.
Senior Citizen Discount: To provide a 20% discount on the standard fare to passengers over 60 years of age of Bolivian nationality, upon presentation of their official ID.

II TRAVEL POLICY AND FARES FOR MINORS

Purchase Restriction: Direct sale of tickets to minors is strictly prohibited. All purchases must be completed by a parent or legal guardian.
Children Aged 0 to 13: Children within this age range are not permitted to travel alone under any circumstances; they must be accompanied by a responsible adult.
Teenagers Aged 14 to 17: They may travel independently only if the ticket was purchased by a parent or guardian, and if they present the following mandatory documents at boarding: original ID (I.) or passport, Birth Certificate, and the original Minor Travel Permit issued by the Child and Adolescent Defense Office (Defensoría de la Niñez y Adolescencia) or competent authority.
Child Fare Regulations:
- Aged 0 to 3 (Lap Child): They travel free of charge under the full custody and responsibility of their parents or guardians, sharing a seat with the accompanying adult. This modality does not include an additional checked luggage allowance for the infant and meals.
- Aged 0 to 3 (With Individual Seat): If parents or guardians prefer the infant to occupy their own seat for comfort or safety reasons ticket must be purchased. A 50% discount on the adult fare in compliance with ATT regulations and are entitled to a seat and a 20-kilogram baggage allowance in the bus’s storage compartments. The tourist service (which includes dinner, breakfast, a 500ml bottle of water, a travel assistant, a blanket, and a pillow) retains its regular rate to ensure the provision of all on-board services.
Aged 4 to 11: They are eligible for a mandatory 50% discount on the adult fare, in compliance with ATT regulations and are entitled to a seat and a 20-kilogram baggage allowance in the bus’s storage compartments. The tourist service (which includes dinner, breakfast, a 500ml bottle of water, a travel assistant, a blanket, and a pillow) retains its regular rate to ensure the provision of all on-board services.

III. PASSENGER OBLIGATIONS

Data Verification: To provide all necessary information for ticket issuance and to verify that it has been filled out correctly (destination, date and time of travel, bus number and category, and fare). It is the passenger’s obligation to read the contents of the ticket.
Arrival Time: To check in at our departure offices at least 30 minutes before the scheduled departure time of the bus.
Valuables: The transport of valuables in checked luggage stored in the bus compartments is strictly prohibited (including jewelry, cash, checks, bank cards, passports, electronic devices, antiques, titles, or negotiable documents). TODO TURISMO S.R.L. assumes no liability for the loss, misplacement, or theft of such items; they must travel exclusively under the passenger’s personal custody in their carry-on bag.
Carry-on Luggage: To take care of their carry-on luggage throughout the entire journey. The operator assumes no responsibility in the event of theft, larceny, or loss of these items.
Checked Luggage Allowance: Passengers are entitled to transport up to 20 kilograms of checked luggage in the bus compartments free of charge. Excess weight will be charged according to the rates established by the operator. The dimensions of carry-on luggage must allow it to fit securely within the bus’s upper overhead racks.
Luggage Receipt: At the destination, the receipt of checked luggage by the passenger without any immediate objections constitutes formal agreement that it was delivered in good condition, unless proven otherwise.
Prohibited Substances: The transport of luggage that emits unpleasant odors or contains perishable goods, acids, explosives, flammable materials, and/or substances controlled under the Coca and Controlled Substances Regime Law is strictly prohibited.
Seat Belt Usage: FOR YOUR SAFETY, THE USE OF SEAT BELTS IS MANDATORY THROUGHOUT THE ENTIRE JOURNEY. Any injuries caused by the failure to use the seat belt will be the sole responsibility of the passenger.
Behavior: To ensure a safe and pleasant journey for everyone, passengers must maintain respectful conduct, moderate the volume of their audio devices (by using headphones), and strictly follow all instructions provided by the onboard staff and the driver.

GENERAL CONDITIONS OF SERVICE AND ONLINE PURCHASES

Nature of the Tour Service: Todo Turismo S.R.L. is a Tour Operator that provides a differentiated service distinct from conventional public transportation. It offers passengers additional comfort and personalized attention both at its offices and on board, which is why an additional fee is integrated into the final rate of its tourist transportation service.
Ticket Personal Nature: The ticket (whether physical or electronic) is personal, non-transferable, and valid only for the date and time specified. If the passenger fails to show up, the ticket will lose all validity, and a 100% penalty (no-show) will apply, with no right to changes or refunds.
Online Tickets: For website purchases, the electronic ticket sent to your email contains a QR code with the route details. This ticket constitutes your proof of purchase and service invoice. Upon boarding, passengers must present their original and valid ID or passport.
Lost Tickets: In the event of a lost physical ticket issued at our offices, a travel certificate will be provided without tax credit (as it was already issued on the original ticket).
Loss of Connections or Entertainment: Our primary commitment is to transport you according to the predetermined schedule. We accept no liability for missed connections, hotel reservations, connecting flights, entertainment tours, or similar arrangements due to delays on the route.
Health Restrictions: Travel is not permitted for women who are 6 or more months pregnant. In the event of childbirth on board, the operator is exempt from any medical expenses and subsequent consequences. Furthermore, boarding is strictly prohibited for persons under the influence of alcohol, narcotics, or hallucinogens. The company may request assistance from public authorities if order is disrupted.

CHANGES, CANCELLATIONS, AND REFUNDS POLICY

Date or Route Changes: The passenger may request modifications up to 48 hours prior to departure, subject to an administrative penalty of USD 5.00 per ticket and/or route.
Voluntary Cancellations (Refunds): Refund requests are accepted within 90 days from the original purchase date, provided they are submitted at least 48 hours in advance of the scheduled bus departure. The refunded amount will be 80% of the purchase value (a 20% retention for administrative and transaction expenses). Requests made within 24 hours prior to departure or on the same day of the trip are non-refundable under any circumstances.
Time Zone: All deadlines and timeframes are strictly governed by the official time of the Plurinational State of Bolivia (GMT-4).
Refund Procedure: Passengers must send an email to refunds@todoturismo.bo including their full name, ticket number, and reservation details.
Luggage Loss Compensation: In the event of a proven loss of checked luggage registered in the bus compartment due to the direct responsibility of the company, compensation will be provided in accordance with current regulations up to a maximum amount of BOB 70.00 per kilogram of missing luggage.
Force Majeure and Roadblocks: Todo Turismo S.R.L. is not liable for cancellations, detours, or delays caused by external factors beyond our control (such as social conflicts, strikes, public demonstrations, roadblocks, severe weather conditions, landslides, police or government mandates, third-party road accidents, or vandalism).
Critical Note on Cancellations Due to Roadblocks: If the company is forced to definitively cancel the bus departure due to unpassable and verified roadblocks, the passenger will be offered either a date change with no penalty or a full refund (100%) in accordance with regulatory provisions. It is highly recommended that passengers hold a private international travel insurance policy.

VII. COMPULSORY TRAFFIC ACCIDENT INSURANCE (SOAT)

Legal Coverage: In accordance with the current laws of the Plurinational State of Bolivia, all our units are mandatorily covered by the Compulsory Traffic Accident Insurance (Seguro Obligatorio de Accidentes de Tránsito – SOAT).
Indemnification Limits: This insurance covers all bus occupants in the event of a road accident, providing a coverage limit of up to BOB 24,000.00 per person for medical expenses and up to BOB 22,000.00 per person in the event of death or total and permanent disability, according to the conditions and boundaries regulated by the Pensions and Insurance Supervisory Authority (APS) of Bolivia.
Emergency Medical Care: In the event of an accident, affected passengers will be transferred to the nearest medical center or hospital equipped to handle emergency trauma care. Any medical costs exceeding the maximum legal coverage limits of the SOAT (BOB 24,000.00), or any additional non-emergency medical services voluntarily requested by the passenger at private clinics outside the emergency network, must be covered personally by the passenger or through their private international travel insurance.